Digital transformation has become essential for all key players in the financial sector. It represents a major competitive lever and is at the heart of all major institutions’ corporate strategy.
The introduction and the accelerated deployment of new technologies have driven companies to rethink their business models, develop innovative strategies, and transform their management practices.
The implementation of a digital transformation requires human, organisational and technological support in order to spread the effects of digital within the organisation.
FiCoop Consulting assists its clients throughout the whole process and across the entire value chain by offering an efficient and achievable approach for a successful digital transformation, including:
- Redesigning front-to-back customer journeys
- The definition of an omni-channel and data-driven strategy
- Design and optimisation of business models
- Improving the customer experience and developing advocacy